Qualify Policy Recommendations _final

The benefits of career guidance and the loops identified in our research highlight the need to extend quality career guidance and support services tailored to the different client needs, especially for low skilled, low qualified adults. This outcome was observed in surveys, which included both career advisors and low skilled adults and identified a set of skills required for an effective career guidance work with their clients. The outcome of this research has supported the development of the training guide and the training content and was the basis for the project result 1 “Comprehensive report on Career Guidance for Low Skilled Unemployed”. A Career Advisor /Guidance professional should: • Have a profound knowledge of the labour market and ideally, have a network with Human Resources who are aware of the new positions, trainings and agreements. • Communicate effectively and assertively, with each individual client. They should avoid technical vocabulary or jargon. They should know the clients’ profile in detail before each session. • Be highly empathetic. • Be tolerant when dealing with different cultural backgrounds. • Be able to understand the codes of conducts and manners generally accepted in different societies and environments. • Provide a wider and more flexible approach to each individual. Be motivated to guide individuals towards other professional opportunities. Based on the above mentioned outcomes QUALIFY project identified five key soft-skills/competence areas necessary for the support of low skilled adults. These skills are part of the Competence framework for Career Coaches that has been developed for the purposes of this project: » » Emotional competence: ability to properly and effectively handle the different emotions that may arise in certain cases and in certain contexts. » » Relational Competence: the way people connect with others, especially in the working field. » » Competence of managing tasks: the way people tend to do their tasks and act in their labour field. » » Ability of learning to learn: it is connected to learning, entrepreneurship and the ability to organise the learning process individually and in a team with the rest of the working team. » » Digital competence: which implied the domain of new information and communication technologies. An additional set of supporting competences were identified as important for personal and self- development and include hard and soft skills, for example, computer skills, social media, confidence, change focus and networking. 10 qualifyproject.eu